Our Commitment

Residents In Our Home Shall Have The Right:

·               To retain their personal dignity and independence irrespective of the severity of their physical mental infirmity.

·               To have skilled sensitive nursing care to enable them to achieve the highest possible quality of life.

·               To have their social, emotional, religious, cultural and political needs accepted and respected.

·               To have their personal privacy respected.

·               To be consulted about daily living arrangements in the Home, and to participate in discussions about any proposed changes to those arrangements.

·               To be fully involved in and fully informed about their individual assessment of need.

·               To make informed choices about their future personal care plans.

·               To have a regular review of their individual circumstances, at which they have the right to be present.

·               To be fully informed about the services provided by the Home and the Department – Supplementary Benefit (Income Support), Attendance Allowances etc.

·               To choose their own medical practitioner and dentist to consult them in private.

·               To manage their own financial and personal affairs.

·               To not be moved without consultation.

·               To have access to a formal complaints procedure.

·               All long stay residents should be placed on the electoral register and given the opportunity to vote by post where necessary.